How to have a tough conversation

Why do we hesitate to have tough conversations?

All of us have had that sinking feeling that comes from knowing we should have a tough conversation, but we resist.

Mike, Shaun and David discuss tough conversations, what makes them hard and ways to approach them so that you get the best benefit for your business and yourself.

Quotable:

MM: “Sometimes when people find out that you knew something but didn’t say it, it erodes trust.”

DF: “As leaders, we all tend to be a little towards control freaks, but if you’re about to have a tough conversation, let it be messy for just a minute and listen to the other person.”

SP: “You always look at the problem and not the person.”

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